Privacy Policy

1. Introduction

Welcome to Bulk Resort ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bulkresort.com and use our services.

This policy applies to all information collected through our website and any related services, sales, marketing, or events. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Make a booking or reservation inquiry
• Subscribe to our newsletter or marketing communications
• Contact us through our contact form or email
• Participate in surveys or promotional activities

The personal information we collect may include:

• Name and contact information (first name, last name, email address, phone number)
• Booking details (travel dates, destination preferences, special requirements)
• Payment information (credit card details, billing address) - processed securely through third-party payment processors
• Account credentials (username, password)
• Preferences and interests related to travel and accommodations

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Internet protocol (IP) address
• Browser type and version
• Operating system
• Referral source (how you arrived at our website)
• Pages visited and time spent on each page
• Date and time of your visit
• Device identifiers and characteristics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and manage your hotel bookings and reservations
• Facilitate communication between you and hotel partners
• Send booking confirmations, updates, and reminders
• Manage your account and preferences
• Provide customer support and respond to inquiries

3.2 Communication

• Send you marketing communications about our services, special offers, and promotions (with your consent)
• Notify you about changes to our terms, conditions, or policies
• Send newsletters and travel tips
• Respond to your questions and requests

3.3 Improvement and Analytics

• Analyze website usage patterns and trends
• Improve our website functionality and user experience
• Develop new services and features
• Conduct research and analytics
• Prevent fraud and ensure website security

3.4 Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and enforce our rights
• Protect the rights, property, and safety of our users and third parties

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Hotel Partners

We share necessary booking information with hotel partners to fulfill your reservations. This includes your name, contact details, travel dates, and any special requirements you've specified.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors for handling transactions
• Email service providers for sending communications
• Analytics providers for website analysis
• Customer support and helpdesk services
• Marketing and advertising partners

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained while your account is active and for a reasonable period afterward
• Booking records: Retained for legal and accounting purposes as required by law
• Marketing preferences: Retained until you withdraw consent or unsubscribe
• Analytics data: Retained in anonymized form for statistical purposes

When we no longer need your personal information, we will securely delete or anonymize it, subject to any legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of that information.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain legal obligations that may require us to retain some data.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and transmit it to another service provider.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or based on legitimate interests.

7.7 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@bulkresort.com. We will respond to your request within 30 days.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions from the European Commission
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last updated" date
• Sending you an email notification if the changes significantly affect your rights
• Displaying a prominent notice on our website

Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are located in the European Economic Area (EEA) and have concerns about how we handle your personal information, you also have the right to file a complaint with your local data protection authority.